Frequently Asked Questions
How do System Integrators use ProAutomated?
System Integrators use ProAutomated for on-site commisioning, testing, and implementation of projects. Our tasks include I/O checkouts, system testing, installation verification, electrical and hardware troubleshooting, integration, basic PLC debugging, documentation of the system in the field, and user acceptance testing.
My projects are technically complicated, how can ProAutomated help?
ProAutomated's commissioning team is made up of engineers and technicians. We hire engineers who prefer to work in the field and not in an office. There is not much our team cannot do in the field. If additional training is required for ProAutomated to perform tasks in the field, we cover this training at our expense.
How do I know ProAutomated will represent me well in front of my customer?
All ProAutomated engineers go through intensive customer service training when they start with ProAutomated. In addition, we use customer service aptitude profiles during our recruiting and hiring process to make sure we get the right customer-oriented engineers on our team.
Are all of your Field Engineers and Technicians full-time employees of ProAutoamted?
Yes, all of our engineers and technicians are full-time employees of ProAutomated. We are not a workforce platform and we do not outsource labor.
Do you have Controls Engineers on your team?
No. We are on-site commissioning engineers, not programmers or designers. We work for System Integrators and Manufacturers and not directly for end users.
What specific technical skills do ProAutomated engineers have?
Our specific technical skills can be found on our Industries and Core Skills page here. If you do not see your industry or the specific skill you are looking for listed, contact us and we will get training for our engineers at our expense to support your project.
When should I use ProAutomated for on-site commissioning services?
If your projects require at least one of your engineers to be on-site for 4 weeks or more, using ProAutomated makes sense. Our team is trained and skilled in the on-site commissioning process. We are road warriors who travel 100% of the time to project sites to commissioning, troubleshoot, verify installation, and complete user testing.
When shouldn't I use ProAutomated for on-site commissioning services?
If your project requires the system to be programmed or designed on-site, with little testing or implementation required, using ProAutomated does not make sense. We are not system designers or full-time programmers.
Can I expect to make money using ProAutomated?
You can! Our customers report being more profitable through the use of ProAutomated commissioning engineers because of the following:
- Increased project capacity for their engineers
- Increased productivity of their engineers
- Decreased project travel expenses
- Increased retention and ease of recruiting engineers
- Internal costing of engineers similar to ProAutomated rates
What are your rates and response times?
Our typical rates for on-site commissioning span from $70 to $120 per hour, depending on the skill sets needed to complete the project. We have found our rates are almost always the same as the internal costing of engineers for System Integrators. Most of our customers schedule us 1 to 3 months in advance, though we can typically respond to requests within 2 weeks.
Where are you located?
We are local anywhere. We base most of our team out of major metropolitan hubs. We have engineers based within a two-hour drive of 80% of the US population.