Third Party Field Service
The Largest Field Service Team in Lighting Controls
ProAutomated has the largest field service team in the lighting control industry, spread across the country providing programming and service for our lighting control manufacturer partners. The scale of our team sets ProAutomated apart in the level of service we are able to provide.
Faster Response Time
ProAutomated reduces response time by having a large pool of available field service engineers when there is a need for emergency service to meet customer expectations.
Lower Travel Costs
ProAutomated reduces travel costs because our team of field engineers are located close to every major market across North America.
Dedicated Scheduling and Travel Staff
Full-time scheduling and travel booking staff means we are always ready for service requests, and our engineers stay focused on providing top-quality service while their travel is organized for them.
Regional Service Leaders
ProAutomated Regional Service Leaders handle escalation of critical issues and allocate our internal resources to solve job-site problems. They ensure quality in project documentation and drawings, and motivate our regional teams to continue to be the best in the industry.
The ProAutomated Training Center
At our training center in Maryland, our new engineers complete a rigorous six week training course where they become experts on general lighting control technologies and concepts before diving into advanced training on manufacturer systems.
New ProAutomated engineers are also trained on in-depth processes for project management, strategic communication, customer interaction and documentation standards. ProAutomated field engineers are not only the most technically capable, but are trained on the skills that ensure professionalism.
The quality and depth of our training process allows lighting control manufacturers to save on internal resources involved in hiring new field service engineers, and to have confidence in the professionalism and expertise of our team on the construction site.
Communication and Documentation
ProAutomated integrates into the communication channels and systems that our manufacturer partners use internally, so that our team is seamless when it comes to tracking project developments and open issues. From day-to-day status updates and submitted progress reports to cloud-based field service management software, your process is our process.
Our field engineers are trained to utilize the latest digital mark-up tools to update as-built drawings in real time, so that come project close-out, our clients are able to maintain their lighting control system into the years ahead.
.Our list of manufacturer partners is always growing, so if you're a manufacturer looking for a reliable third-party field service provider to supplement your internal team, let's talk.