Outsourced Field Service
The Largest Independent Field Service Team in Automation and Controls
ProAutomated is the largest independent, outsourced field service workforce in the automation and controls industry. We are committed to building value with our partners through technology leadership and optimization of their workforce. Here is what sets us apart:
We have 82 full-time field engineers and technicians based out of 16 of the 20 largest cities in the United States. Since 2010, we have averaged 50% YoY growth as we continually expand to fill our customer's needs.
Faster Response Time
Our average response time to a request for service is within one week and we can typically fill any resource request more than two weeks out.
Lower Travel Costs
Located in every major market across North America, we reduce your travel costs by being local anywhere.
We are the leader in on-site implementation of technology use bringing added value to our customers. Whether we use technology to get our documentation and reporting into your hands faster or through the use of Augmented Reality to increase the effectiveness of our training, we are always innovating to build value through field service.
Dedicated Scheduling and Travel Staff
Our full-time scheduling and travel team makes sure we are always ready and able to take service requests. Our engineers stay focused on providing top-quality service while their travel and scheduling arrangements are organized for them.
Regional Service Leaders
Our Regional Service Leaders handle the escalation of critical issues and allocate our internal resources to solve on-site problems. They ensure quality in project documentation and drawings and motivate our regional teams to continue to be the best in our industries.
To better serve our customers who have operations north of the border, we have a sister company, ProAutomated Canada, employing a number of field engineers based out of Toronto.
Emergency Field Service Response
ProAutomated has the ability to run a nationwide rapid-response team of technicians for emergency field service and nationwide project implementations. We can have a team of 40 technicians hired and trained within 10-weeks spread all throughout the country. Given a longer timeline, we will have an even larger team. These technicians work on simple, well-documented, repeated tasks. Some examples of types of projects include equipment firmware updates and nationwide project rollouts.
Industries We Serve
The ProAutomated Training Center
At our training center in Delaware, our new engineers complete a rigorous six week training course where they become experts on general automation and control technologies and concepts before diving into advanced training on specific manufacturer systems.
New ProAutomated engineers are also trained on in-depth processes for project management, strategic communication, customer interaction and documentation standards. ProAutomated field engineers are not only the most technically capable, but are trained on the skills that ensure professionalism.
The quality and depth of our training process allows our partners to save on internal resources involved in hiring new field service engineers, and to have confidence in the professionalism and expertise of our team on the project site.
Communication and Documentation
ProAutomated integrates into the communication channels and systems that our partners use internally, so our team is seamless when it comes to tracking project developments and open issues. From day-to-day status updates and submitted progress reports to cloud-based field service management software, your process is our process.
Our field engineers are trained to utilize the latest digital mark-up tools to update as-built drawings in real time, so that come project close-out, end users are able to maintain their control system into the years ahead.
Our list of partners is always growing, so if you are looking for a reliable third-party field service provider to supplement your internal team, let's talk.